Thursday, March 24, 2016

HotelSpa® Designer Collection Ultra-Luxury 2-tone Chrome/Brushed Nickel 30-setting Combo

Not my picture. This belongs to Interlink.
I just thought you would want to know what it's supposed to look like. 

I am not the most handy person around. I can usually figure things out and fix them on my own with a lot of help from Google and Youtube though. That's why I was so hesitant about trying out my new shower head. I had never installed any sort of plumbing fixture before.

I was so excited to try my new shower head though. I love showers. I could spend forever in the tub. That's why I jumped at the opportunity to review the HotelSpa® Designer Collection Ultra-Luxury 2-tone Chrome/Brushed Nickel 30--setting Combo. I ran into a lot of hiccups along my journey however. 

First off, I received a mysterious knock on my door. It was the mailman. He said that he had a package for me, but that the postage had not been paid in full. I didn't have cash at the time so he gave me a receipt and said I could pay for it and pick it up at the post office. Before I paid for anything I wanted to know what the package was. After using the receipt and the tracking number I discovered it was my shower head. Bummer! Long story short, after a week of emails back and forth they agreed to reimburse me through PayPal. When I went to retrieve my money PayPal had taken a portion of the money as a fee. Double Bummer! That means that I ended up paying for part of this "free" review. 

After an almost two week waiting period the excitement had worn off a little. That left me with holidays, sickness, a new job, work meetings, family parties, and church functions. All of a sudden my month to review was gone. I was no longer looking forward to this review. 

I hesitantly turned to my best friend Google and asked her if she knew how to install a shower head. Of course she did! Because she's a woman and knows everything and keeps it all organized. She went through and told me how to do it step by step and then she showed me how to do it as well. That's when I realized I would need Teflon Tape in order to do this review. 

So, the next morning I packed up the kids and went to my not so nearby hardware store. Yep, I tried finding it on my own and failed. I ended up asking the attendant who pointed towards my left hip and said it was right there. Of course it was! I just failed my entire gender. I apologize to women everywhere. 

When I got home I ate a couple of cookies and then took a deep breath. It was now or never. I very simply disassembled my old shower head. Which was way easier than I expected. Then I opened the box and read each instruction thoroughly. Twice. I pulled out all of the parts and realized they had actually packaged some Teflon Tape for my convenience. What??!! This is definitely not a *Batteries not included company. As happy as I was to see this, I was quite disappointed at the time, gas, and $2 I had just wasted. 

I took another deep breath and dove in. I followed each instruction to the T. I referred back to their diagrams just to be sure. I was getting pretty pumped because I was doing it all by myself and it was working. I was almost done when I came to a pretty big bump in the road. Something was missing. I guess that makes it a pothole in my road. Where was the handheld shower head. I read the instructions over again. Do they want me to attach my old shower head there? No. I read the instructions again. I looked in the empty box. I looked at my old shower head. Not compatible. What the??? 

Now I was really defeated. Part of me was angry though. This was turning into a much bigger nuisance than I originally had anticipated. I began reading over the instruction manual again. That's when I saw it next to one of the diagrams - my saving grace!

I really did not want to deal with customer service though. I didn't want to be put on hold and forced to listen to elevator music. I didn't want to be questioned and quizzed. I didn't want to have to verify myself and my purchase along with my address, telephone #, email address, blood type, social security number, and a sample of my DNA. I didn't even know if they would help me since this was just a product review anyways. 

It wasn't like that at all though. They immediately answered and asked what I needed assistance with. I told them about the missing piece and all they wanted to know was my address. They said that they would be sending out the part immediately. They were so easy to work with. I sat in stunned silence. That was it? No interrogation? No secret password? No need to call a lifeline? WoW! I was really impressed.

Needless to say, I have not yet tried out my new shower head. The handheld part will be arriving tomorrow. It looks great though. It really looks like it will provide a nice water massage. It is very easy and quick to assemble and disassemble. I had to take it down so that we can take showers tonight. The only thing that has disappointed me about the product itself is that it is made with more plastic than I expected. You can't tell by looking at it, but I just question how well it will stand up to years of use. So far it has held up to my installation skills though. The customer service alone and company's willingness to stand behind their product has left me quite happy and pleased with my experience. 

After all of this I really am going to need a trip to my at-home spa... tomorrow. 

You can find the HotelSpa® Designer Collection Ultra-Luxury 2-tone Chrome/Brushed Nickel 30--setting Combo at SEARS.

I received a sample of this product in exchange for my honest trial and review. These are my personal experiences and opinions. Thanks for reading!

It's almost been 26 hours since my phone call. No part yet. I guess I'll just be using my old shower head. And I doubt I will ever work with this company again. Plus, the review I submitted to the SEARS website was removed. I guess they don't like me taking away a star.

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